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en:release:3.09_release_notes [2018/03/05 20:10] kjdonen:release:3.09_release_notes [2018/09/13 02:59] anupama
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 ==== Troubleshooting ==== ==== Troubleshooting ====
 +
 +=== Firefox browser doesn't remember you being logged into greenstone ===
 +If you're on firefox and you just logged in to to a running Greenstone 3 digital library (DL), but visiting subsequent pages in the DL shows you that it has forgotten you're logged in, then you're probably encountering a restriction that your firefox browser has. 
 +
 +**NOTE:** We've encountered this problem on Firefox and only for http URLs that use the domain/machine host name for the tomcat.server property, whereas https URLs worked fine in remembering Greenstone logins, as did http URLs using localhost/127.0.0.1.
 +
 +To confirm that it only happens on firefox, try another browser first. For instance, Chrome. If your being logged in is being remembered on Chrome, then you've confirmed that the phenomenon is firefox-specific.
 +
 +Things to try:
 +* Close all tabs in firefox and restart firefox in the usual way. Try logging in and visiting other pages to see if it remembers your login now.
 +* If that made no difference, try launching a Private Window (Ctrl + Shift + P on firefox), visit your GS3 digital library and login again, then check whether it's being remembered across Greenstone pages now.
 +* If that also made no difference then the most likely cause is Firefox plugins or extensions or addons, or maybe its hardware acceleration feature needs to be switched off. To find out if any of this is the case, quit firefox once more by first close all tabs in firefox and quit it. Then try re-launching Firefox in Safe Mode as explained at https://support.mozilla.org/en-US/questions/1213229
 +
 +> [[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode|Start Firefox in Safe Mode]] by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
 +> A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? 
 +
 +(If that doesn't work on Linux, firefox can be launched in safe mode from a terminal by typing ''firefox -safe-mode''.)
 +
 +After relaunching Firefox in Safe Mode, test whether your login details are being remembered this time. If it works now, it could indeed be an addon/extension/plugin or the hardware acceleration feature. Follow the suggestions and instructions at https://support.mozilla.org/en-US/questions/1213229 and https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration to narrow down which of these it is.
 +
  
 === Mac Installer fails === === Mac Installer fails ===
en/release/3.09_release_notes.txt · Last modified: 2023/03/13 01:46 by 127.0.0.1